Jacob Ladouceur

 

EDUCATION

B.S. Game Design & Development                                                                                             (Anticipated) May 2024

SUNY Canton, Canton, NY                                                                                                                                         GPA 3.956               

A.S., Computer Information Technology                                                                                                            May 2015

Jefferson Community College, Watertown, NY

 

SKILLS

Python	SQL
HTML	C#
Visual Studio

 

EXPERIENCE

Collections/Denials Rep, Canton-Potsdam Hospital, Potsdam, NY                                       Oct 2019 – Apr 2020

• Verified and resolved outstanding Veteran Affairs accounts
• Opened, sorted and distributed mail

 

Dishwasher/Facilities Associate, Canton College Association, Canton, NY                                       2018 – 2019

• Sanitized dishwater and facilities
• Maintained kitchen work areas and equipment
• Swept/mopped floors
• Stocked supplies and food products

 

Teacher’s Aide, A.A. Kingston Middle School, Potsdam, NY                                                                 Summer 2018

• Worked with children with developmental disabilities ages 6 years old and up
• Assisted with teaching academic and life skills

 

Electronic Banking Helpdesk Rep., Community Bank, N.A., Canton, NY                                             2016 – 2017

• Provided customer technical support and assistance for electronic banking products
• Reset passwords and re-ordered debit cards
• Completed fraud reports

 

Residential Technician, Crowley Computers, Ogdensburg, NY                                                           Summer 2015

• Configured hardware and installed software based on customer needs
• Repaired and rebuilt computer systems
• Cleaned and restore computer systems after virus attacks

 

Student Worker, IT Department, Jefferson Community College, Watertown, NY                           2014 – 2015

• Helped students sign on to computers, use printers and computer accessories
• Resolved computer or printer problems